THE ECOMMERCE EDGE Podcast with Jason Greenwood
Welcome to the new THE ECOMMERCE EDGE Podcast, formerly At the Coalface. THE ECOMMERCE EDGE with Jason Greenwood brings you the very best in eCommerce, Omnichannel and Retail SaaS tech & trends. With 20+ years in the industry, Jason and his guests discuss topics in simple language anyone can understand and apply to level up their business.
Listen on:
Episodes
3 days ago
3 days ago
We've recently rebranded from At the Coalface to 'THE ECOMMERCE EDGE' Podcast to better reflect what we do! Enjoy.
Patrick is the Co-Founder of Immerss - https://www.immerss.live/
Immerss is a SaaS based Clienteling/Customer Service & Live Shopping Platform for eCommerce
Immerss brings together mobile video based store concierge services, combined with Live Stream shopping into one, easy to use platform
Immerss Clienteling enables retail associates to give customers the support they need to make purchases via live video on demand services
Immerss Live Streaming allows merchants to entertain and interactwith customers to boost sales while viewers can add-to-cart and complete the purchase without ever leaving the show
In this episode, Jason and Patrick discuss the new 'Phygital' customer expectation and how these experiences blur the lines between online and offline retailing for a more seamless omni-channel experience
5 days ago
5 days ago
Welcome to 'Mentoring Moments', a sub-series of the Podcast
Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
Wednesday Jan 18, 2023
Wednesday Jan 18, 2023
We've recently rebranded from At the Coalface to 'THE ECOMMERCE EDGE' Podcast to better reflect what we do! Enjoy.
Jeremy is the Founder & CEO of TaskMagic - https://www.taskmagic.com/
TaskMagic is a SaaS based, low/no code productivity platform and workflow automation tool that can help automate almost any task performed through a web browser
With TaskMagic, users screen record themselves performing repetitive admin tasks in the browser and TaskMagic works in the background, systematising processes and API calls to allow these tasks to be performed entirely by TaskMagic based on set timings & triggers
Think of TaskMagic like RPA for browser based tasks
TaskMagic is particularly well suited to eCommerce businesses where admin tasks are often repetitive and time consuming
In this episode, Jason and Jeremy discuss the benefits of workflow automation and how this can give business leaders and their staff a mountain of time back to focus on the customer instead
Monday Jan 16, 2023
Monday Jan 16, 2023
Welcome to 'Mentoring Moments', a sub-series of the Podcast
Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
Wednesday Jan 11, 2023
Wednesday Jan 11, 2023
We've recently rebranded to 'THE ECOMMERCE EDGE' Podcast (formerly At the Coalface) to better reflect what we do! Enjoy.
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Tanya is the Co-Founder & CEO of Flyshot - https://www.flyshot.io/
Flyshot is an 'In Development/Beta', SaaS based eCommerce promotions management platform
Flyshot uses a unique model to drive high intent purchases
flyshot links campaign creative to unique QR codes which customers screenshot and then upload at checkout to qualify for the promotion
The high intent nature of screenshotting a promotion helps ensure low return rates from the social channels that customers uses most and ultra high engagement
In this episode, Jason and Tanya discuss eCommerce promotions, how the model is often broken and how high return rates on discounted products can kill eCommerce margins
Wednesday Jan 04, 2023
Wednesday Jan 04, 2023
This is our first episode for 2023 and our first since rebranding to 'THE ECOMMERCE EDGE' Podcast to better reflect what we do.
This episode with Matteo is an absolute CRACKER to kick off 2023 with - so enjoy!
Matteo is the Co-Founder of Popup - https://www.popup.store
Popup is an entirely new kind of retail eCommerce platform
Popup allows merchants to create multiple buyer journey flows vs the traditional Home>Category>Product Page>Cart>Checkout flow
This is enabled through a completely drag and drop interface as well as the ability to create any kind of landing page which then adopts any flow a merchant wishes from there
In this episode, Jason and Matteo discuss what Matteo believes to be an opportunity for brands to create standout customer experiences painlessly!
Wednesday Dec 28, 2022
Wednesday Dec 28, 2022
Andy is the Head of Product at Inveterate - https://www.inveterate.com/
Inveterate is a SaaS Membership Platform for eCommerce
Brands like Amazon have been leveraging membership programs (eg: Prime) for years as a way to build loyalty and 'stickiness' with their customers
They know that if a customer has skin in the game by paying a membership fee, they will want to leverage that program for maximum value, thus creating recurring revenue and ongoing purchases for the brand
Learn how the best brands go 'viral' through the network effect of premium membership programs
In this episode, Jason and Andy discuss all things eCommerce membership, customer loyalty and retention
Monday Dec 26, 2022
Monday Dec 26, 2022
Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
Wednesday Dec 21, 2022
Wednesday Dec 21, 2022
Nik is the Co-Founder & CEO of Calcurates - https://calcurates.com
Calcurates is a SaaS based eCommerce Shipping Rules Management Engine
Calcurates is a multi-carrier eCommerce shipping engine (software) that helps merchants:- Calculate and display the right shipping methods and rates to their customers- Make shipping cost-effective and helps drive conversion
Calcurates natively integrates with all major eCommerce platforms and global shipping carriers for easy implementation by merchants
In this episode, Jason and Nik discuss all things eCommerce shipping and logistics and Nik shares from his years of experience in this space!
Monday Dec 19, 2022
Monday Dec 19, 2022
Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
Wednesday Dec 14, 2022
Wednesday Dec 14, 2022
Jono is the Head of SEO at Yoast - https://yoast.com
Yoast is the original SEO plugin for Wordpress
Yoast is one of the most respected names in SEO technology and they now have SEO plugins, tools and services for other platforms like Shopify too
Yoast helps marketers and brand owners ensure their web sites are SEO optimised from the ground up
Yoast also keeps them fully informed as Search Engine algorithms evolve and how to adapt to stay on top of the results
The potential demise of SEO has been talked about for many years but Yoast has remained at the forefront of this industry throughout
In this episode, Jason and Jono discuss all things SEO & eCommerce and why he thinks SEO is here to stay for the long term as a core part of an optimised customer experience
Monday Dec 12, 2022
Monday Dec 12, 2022
Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
Wednesday Dec 07, 2022
Wednesday Dec 07, 2022
Jake is the Co-Founder and CEO of Treet - https://www.treet.co
Treet is a SaaS based, branded resale eCommerce platform
Treet allows fashion retail brands to rapidly setup a platform for direct or customer to customer (peer to peer) resale of used items
Treet "Powers the majority of resale sites worldwide"
Treet is in the 'Extension of Product Life' business
Treet customizes the resale experience to be fully on-brand, allows brands to market to their growing shopper and seller community with payouts, shipping logistics, refunds, and more being managed by Treet
In this episode, Jason and Jake discuss the business of fashion and how brands can easily implement solutions that connect deeply with customers and improve their sustainability credentials at the same time
Monday Dec 05, 2022
Monday Dec 05, 2022
Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
Wednesday Nov 30, 2022
Wednesday Nov 30, 2022
Rosie is the Co-Founder and CEO of Nibble - https://www.nibbletechnology.com
After speaking with Rosie, I love this idea/platform!
Nibble is a SaaS based, AI driven chatbot platform with eCommerce superpowers
Nibble allow customers to negotiate the purchase price for products on an eCommerce site via AI chatbot
I know what you're thinking - the customer will always negotiate down to the lowest price possible!
Not universally true says Rosie - and with Nibble, merchants can set rules to limit their downside risk while simultaneously boosting brand engagement and conversion rates dramatically
In this episode, Jason and Rosie discuss human/eCommerce buyer psychology and how brands can leverage this to build more profitable eCommerce businesses
Monday Nov 28, 2022
Monday Nov 28, 2022
Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
Wednesday Nov 23, 2022
Wednesday Nov 23, 2022
Turker is Founder and CEO of GoBiz - https://www.gobizusa.com
GoBiz is a B2B Wholesale eCommerce Marketplace
Turker also owns and runs iConn Technologies - an Engineered Manufacturing Solution Provider - so he knows B2B inside and out!
In this episode, Jason and Turker discuss global supply chains, the changing face of B2B commerce and how B2B brands can get the edge by leveraging dedicated B2B and verticalized marketplaces
Monday Nov 21, 2022
Monday Nov 21, 2022
Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
Wednesday Nov 16, 2022
Wednesday Nov 16, 2022
Eyal is Co-Founder of CRO of ReturnGo - https://returngo.ai
ReturnGO is a SaaS platform that helps merchants to convert returns into exchanges, maximize customer LTV & reduce logistics costs
ReturnGO uses AI to recommend the best returns option for both customer and merchant in the moment
ReturnGO automatically takes into account multiple factors such as item value, profitability, return costs, customer return history and more when it makes its return recommendation/offer to the customer
In this episode, Jason and Eyal discuss the pain of returns for eCommerce merchants and how providing an incentivised 'next best option' can creates a better experience for the customer and better result for the merchant
Monday Nov 14, 2022
Monday Nov 14, 2022
Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page