Wednesday Sep 07, 2022
E150: Talking Frictionless, Interactive eCommerce Customer Service w/ Fran Brzyski, Hark - At the Coalface Podcast - 08 September 2022
- Fran is the Founder & CEO of Hark - https://www.sendhark.com
- Hark is a SaaS eCommerce customer service platform
- Hark takes a completely new approach to customer service
- Hark promises to deliver the 'perfect way to create a help desk ticket'
- Hark allows customers to submit tickets via Audio or Video submission and then converts these into helpdesk tickets via AI
- In this episode, Jason and Fran discuss the challenges of managing eCommerce customer service at scale and how to make it more seamless for customers and brands.