E150: Talking Frictionless, Interactive eCommerce Customer Service w/ Fran Brzyski, Hark - At the Coalface Podcast - 08 September 2022

• Fran is the Founder & CEO of Hark - https://www.sendhark.com
• Hark is a SaaS eCommerce customer service platform
• Hark takes a completely new approach to customer service
• Hark promises to deliver the 'perfect way to create a help desk ticket'
• Hark allows customers to submit tickets via Audio or Video submission and then converts these into helpdesk tickets via AI
• In this episode, Jason and Fran discuss the challenges of managing eCommerce customer service at scale and how to make it more seamless for customers and brands.